Customer care
Customer Complaints Handling
Your feedback is valuable to us. The event any of our customers are not satisfied with the manner in which they have been served they are free to contact or write to our customer complaints and relationship management unit, who will make every effort to resolve issues efficiently to the satisfaction of the complainants.
Kindly give the basic details, tell us your issue to help us get to the root of the problem regarding your concerns.
Contact Details
- Address
-
Alliance House, 84, Ward Place , Colombo 07,
Sri Lanka - General Number
- +94 11 2 673 673
- Fax Number
- +94 11 2 697 205
- info@alliancefinance.lk
- Website
- www.alliancefinance.lk
- Hotline Number
- +94 11 2 673 673
- Working Hours
- Weekday 8.00 AM to 5.00 PM
The Customer care unit
Alliance Finance Company PLC
Alliance House,
N0. 84, Ward Place,
Colombo 07.
How To Contact Us
By visiting your nearest afc branch and speak to the Branch Manager (Please refer Branches on the website) or you may call to the hotline / direct phone number, post or e-mail your problem to Customer Care Unit located at AFC head office.
A) By e-mail – info@alliancefinance.lk
B) By Post – The Head of Customer Care Unit,
Alliance Finance Company PLC,
Alliance House, No. 84, Ward Place, Colombo 07.
Note: If you need to enclose confidential information or enclose copies of important documents, please send it by post. All e-mails will be replied through e-mails only.
c) By Phone : +94 112 673 673 or Mobile Phone Number: +94 777 761 861 (Hotline)
d) By Fax : +94 112 697 205
e) By Website : www.alliancefinance.com
f) By WhatsApp & Viber : +94 777 761 861
Opening hours of the Customer Care unit;
Weekdays 8.00 a.m – 5.00 p.m.
Tel: +94 112 692 368, +94 115 573 673.
Your Calls may be recorded for service quality purposes
COMPLAINT HANDLING TIMELINES
- We will do our utmost to resolve your issue/s immediately.
- If remedying the situation, takes a bit more time than expected: We will let you know who will be looking after your complaint.
- Provide you with a contact name and number.
- Keep you informed with our progress.
- If, for any reason, you are not happy with our response, please inform the person who handled your complaint, so that we get a chance to see what more we need to do.
- If our investigations take more than two weeks from the original date you contacted us, we will provide you with an interim written update on our progress.
- If our investigations take more than two weeks from the original date you contacted us, we will provide you with an interim written update on our progress.
- Once we have considered all aspects of your complaint, we will send you our final response.
- What if you are still not sure?
- There is a Financial Ombudsman Service, that provides independent services to customers who need to solve disputes with financial firms.
- The Financial Ombudsman Service, will only step in, after we have had the chance to look in to the issue you have raised. So kindly contact us first, and we will do everything possible to help you.
- If by any chance, you are not satisfied with our final response, you may ask the Financial Ombudsman Service to review your complaint or intervene to resolve your issue.
You May Contact Or Write To
The Financial Ombudsman,
Office of the Financial Ombudsman,
No. 143A, Vajira Road,
Colombo 05.
PROACTIVE SUSTAINABILITY
Biodiversity conservation and ecosystem restoration
Social entrepreneur empowerment
AFC gas converted tuks
AFC Organic Vegetable
